Customizing the 'Donation Receipt' email template allows for an automatic email to be sent to donors, once they donate. If you are looking to send automatic thank you's, this is the email template you'll want to edit.
Here are the steps to edit and customize this template:
- Sign into your account
- Click the Campaigns tab and then click the three dots to the lower right of your campaign.
- Click “Manage Emails”
- Choose "Donation Receipt"
- Save your changes
- You can also use the “Send Test Email” tab to see what it will look like from your receiver’s end
Note: You'll notice an email card titled, 'Thank You'. It's a little confusing but you won't want to edit that one if you want to send automatic thank you emails. Editing the Donation Receipt email is the route to send automatic thank you emails.
If you would like to send personalized thank you messages to specific donors, you can send those through the "Manage Campaign" tab instead. From there, scroll down to the Activity tab and click on the 'Say Thanks' button. For more info on how to do this, check out our Help Center article on how to Thank your donors.