This article will assist you if you received a notification that someone donated to your cause, but you cannot locate the donation anywhere on your campaign.
Supporter donated through the Charity Profile.
Each organization on GoFundMe Charity has their own profile page, optimized for search engine fundability through search providers like Google. If a donor knows you're running a campaign, but cannot find your link, they may stumble across your profile via the web and donate directly there, instead of your campaign you're running.
Here's an example of a Charity Profile page: https://charity.gofundme.com/cyborgzombies
If you feel this applies to you, please reach out to our team with the following:
- Your organization's campaign URL link, which you can find in the web address bar at the top of the page while viewing your campaign
- The first and last name of the donor or the email address they used
We can transfer the donation to your campaign page so it can display publicly with that information.
The donation went to the General Donations bucket on a multi-team campaign
Each multi-team campaign has a secret team that holds general donations given to the page. This team is not made public, so the donor scroll is inevitably hidden from view and their contribution will not be displayed automatically.
There are a couple of possible solutions for this scenario depending on your organization.
- You can leave it be and simply thank the donor directly from your campaign manager to acknowledge the reception of the funds.
- You can add a section to your multi-team campaign and manually add any hidden donors that you would like to the main page.
- Create a new publicly displayed General Donations bucket, by joining your own multi-team campaign, and call the team General Donations. Then reach out to the GoFundMe Charity team and ask that your original General Donations bucket be hidden.
- Provide us the link to the multi-team campaign
- Provide us the link to your new General Donations team that you created
From there, we can move any hidden donations over to your new Genearl Donations bucket, so the donor's names can be displayed.
Your donor gave to a regular GoFundMe campaign
GoFundMe and GoFundMe Charity are two separate platforms, so if someone gave to the wrong platform, you may have been notified, but the donation won't appear on GoFundMe Charity.
Please sign into the other GoFundMe to view their contribution: www.gofundme.com/sign-in
Your donor gave through a Donate Button on your website
The Donate Button is a feature on GoFundMe Charity that allows you to add a donate button to your own charity website. A common misconception is that the donate button will automatically link directly to your campaign page, but it does not!
This means you will not see a donor scroll for contributions given through your website. You will need to review these donations through either your Report center within your account or the Revenue center.
Take your campaign URL and replace the URL in your Donate Button code with the campaign link, donors will instead be directed to your campaign, and donations will count towards your campaign.
For example, your Donate Button code will look something like the following:
<a id=‘gfm-charity-donate-link’ style=‘background-color:#03866d; color: white; border-radius: 4px; padding: 12px 24px; display: inline-block; text-decoration: none; vertical-align: middle; font-size: 16px; font-family: Open Sans,sans-serif; line-height: 24px’ role=‘button’ href=‘ `****https://charity.gofundme.com/o/en/donate-widget/13003****` ’>Donate Now</a>
The link in between the asterisks is the URL that you will want to replace with the one I shared above.