Not receiving withdrawals from WePay—account disabled or closed – GoFundMe Charity

If you’re having trouble logging into your WePay account in order to update it and receive donations, it may be because your account has been disabled or closed entirely.

This can happen if WePay has been requesting information from you for over 90 days but never received it.

To re-enable WePay, please follow these steps to reauthorize the connection between GoFundMe Charity and WePay (now part of Chase):

Sign in to your GoFundMe Charity
Click this link will direct you to another sign-in page
On that page, sign in with your WePay email address and password and click Grant Access.

If you have any trouble with these steps, please just reach out to our team and we can assist.

If you're encountering issues when attempting to get your bank account linked through GoFundMe Charity, you'll likely be able to make it happen without a hitch by getting linked up directly through the WePay side.

Here's how to make it happen:

Visit WePay and log in
Locate and complete the Verify Information and Settlement Details prompts
Save

There is a chance your donations have been refunded so please reach out to our team at nposupport@gofundme.com in order to share the next steps for your account if this is the case.

Please note that your organization’s payment processor automatically switched to PayPal Giving Fund until your WePay account is set up again. If you would like to continue to receive donations through PayPal Giving Fund, no action is required from you at this time.

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