In this article we’ve provided an overview of how to access and manage donations given on GoFundMe Charity. The Revenue Center gives you control over refunds and recurring donations.
With the Revenue Center you’ll easily be able to view a list of recurring gift plans benefitting your nonprofit; interact with a detailed record view of each recurring gift plan; manage each recurring gift plan by updating the recurring gift amount, modify how transaction fees are covered, change future charge dates, or disabling the plan; and directly message each donor!
Let’s take a closer look at each of these actions.
View detailed information on a recurring gift plan
When you first navigate to the Revenue Center, you’ll notice a list of recurring donations showing as active, disabled, or cancelled.
Active: Recurring donations are still charging each month
Disabled: Will display after the charity administrator puts a recurring donation on hold
Cancelled: Recurring donation is permanently stopped and the donor will need to give again, if they would like to establish a new monthly donation amount.
You’ll also be able to see if these donations were given directly to your charity through your charity profile, or from a campaign you’re hosting on our site.
If you see the symbol above under the Type column, it means that the donation is on a recurring plan. At this time, all donations displayed in the Revenue Center are recurring.
To find out more information on a singular donor, please click on their subscription.
Manage recurring donations
The best part of the new Revenue Center is you can now support your loyal donors with the power to manage their contributions at a click of a button. Not only can you view more detailed information like the email address and payment information, you can also decrease the amount they gave or disable their donation altogether.
To manage the recurring donation, please follow the steps below:
- Click on Revenue Center
- Click on the donation that you would like to adjust the amount on
- Click Manage
- You can lower the donation amount or disable the recurring gift plan
How to message a donor from the Revenue Center
If you need more information from your donor or want to get in contact with them to build loyalty, we have included an easy messaging feature to allow you to reach out directly from GoFundMe Charity.
To message your donor from the Revenue Center, please do the following:
- Click on Revenue at the top of your account
- Find the donor you’d like to contact and click on their donation
- Click the green Message button
