Our team of ten folks is based in San Diego, California, and we love helping charities learn to use our platform and run successful campaigns. Because we want to give every one of our customers the personal attention they need, we've tried to make our Help Center a great resource for you, so that you don't have to rely on speaking with our team before you can get your campaign off the ground.
We offer inbound support by email, with a goal of replying to all messages in two business days or less. And we don't offer inbound phone support at the moment.
The best way to reach out to us is by using the 'Contact us' button on this page or anywhere in the Help Center.
Some tips to help us help you:
- Double check that your question is about GoFundMe Charity (charity.gofundme.com), rather than GoFundMe.com. They're very similar but different platforms, which are part of the same company, but GoFundMe.com has a separate Help Center and support team to help you out there.
- Include your GoFundMe Charity account email (and the URL of your campaign if you have one) in your message when you contact us, so we can look up your account right away.
- Don't worry about writing too much! The more information you send us in your initial message, the more thoroughly and efficiently we can address everything in our immediate follow up.