At the moment, only our Charity Services team can issue refunds, but we'd like to bring that functionality to organizers in the near future as well.
Issuing a refund for any donation will automatically void the donor's tax receipt, and we will send a refund confirmation email.
For donations processed through PayPal Giving Fund, we can issue refunds until the donation has been paid out to the charity. Using the transaction ID from their donation receipt, donors can track the progress of their money being delivered to the charity here: PayPal Giving Fund donation tracker.
For donations processed by WePay, we can typically issue refunds up to 90 days from the date of the donation, pending approval from the charity.
It typically takes 3-7 business days for money to return to a donor once we issue a refund.
Donors requesting refunds
Donors, if you'd like to request a refund, please try to reach out to the charity or organizer of the campaign you donated to first before contacting us, and ideally you can ask them to request the refund on your behalf. We can process refunds much more quickly when the request originates from the charity or organizer.
Of course, if you can't get in touch with the charity or organizer, please feel free to contact us directly. We'll need to know which email address you used to donate as well as the amount of the donation and the campaign or charity you donated to.
Organizers & charities requesting refunds
Charity admins and fundraiser organizers, please contact us if you'd like to refund a donation or set of donations. We'll need to know the names of the donors as well as the amounts of their donations and the campaign they donated to.
Charities are also welcome to offer and issue refunds to donors outside of our GoFundMe Charity platform through their own accounting systems, but please note that donor requests for refunds like this can be a sign of high-risk payment activity. When in doubt, please contact us first.